FAQs
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How do I book my items?
Once you have received a formal quote, a 50% non refundable deposit and signed contract is required to reserve your rentals for your event. The remaining balance is due 14 days before your event.
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How do I book custom lighting?
All our lighting is completely custom so we will need to meet you at your event location to build a quote for you. We will discuss different lighting options that can fit your budget. Email us!
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What is your delivery fee?
All events are charged a mandatory delivery fee that includes setup and takedown of all items. It starts at $250 but will vary depending on location.
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Can you do a Sunday event?
We are closed on Sundays. Any Sunday events must be delivered Saturday and picked up Monday.
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What is your policy for damaged or unused items?
Items damaged beyond normal wear and tear are subject to a repair/replacement fee.
Any unused items can not be refunded/credited.
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Can I make changes to my order?
You can make changes to your order until the final deposit is due, 14 days before your event.
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What if I don't use/want an item the day of my event?
Any unused/unwanted items can not be refunded/credited.
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When do you deliver?
We usually deliver the day before or the morning of the event. We will schedule a time that works for you, your venue, and us.
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When do you pickup?
We usually pickup after your event ends or the next morning. For Saturday events we pickup after your event ends or Monday morning. We will schedule a time that works for you, your venue, and us.
